Appointment Policy

APPOINTMENT CANCELLATION

A 72 hour cancellation notice is required to cancel an appointment. If you fail to cancel your appointment within the 72 hours, you will forfeit your deposit. No exceptions.

An additional deposit will be required to make a new appointment reservation. If 2 appointments are missed or canceled, full payment for the services scheduled will be paid in advance before the scheduled date.

 

APPOINTMENT RESCHEDULE 

To avoid unfair delays to clients, if you are more than 15 minutes late to your appointment, it will be necessary to reschedule. Regardless of unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, please understand that such changes affect not only our artists, but other clients as well.

If you choose to reschedule your appointment, a minimum 72 hour advance notice is mandatory or the deposit becomes non-refundable. If you DO NOT reschedule you will lose your deposit and any other future appointments will require another deposit to secure your appointment.

1st Reschedule : Free
2nd and onwards Reschedule : RM100 added to total bill

 Any client that does not show for a scheduled appointment will forfeit their deposit and will be required to pay for any future appointments in full, prior to their scheduled appointment. No exceptions.

 

DEPOSIT VALIDITY

Deposits made for full price procedures are valid for 3 months after payment is made.

Deposits made for the Promotion at the time of payment are not transferable to other Promotions. The validity of the deposits made for Seasonal Promotions are subject to the validity period stated in the terms and conditions of the Promotion.

   

No children under the age 18 are allowed unsupervised in the procedure room.

 

If you show up to appointment and have previous cosmetic tattoos that the artist wasn't aware of he or she may deny you as a client and charge you a set up fee RM250.

 

Lash Infill Appointments are applicable only if there is 50% or more lash extensions left in within 2 weeks after your new set. You will be charged for a new set of lash extensions if otherwise. You are required to consult with your lash technician before making your appointment.

 

We have the right to refuse service to anyone under the discretion of the studio.