Appointment Policy

A 72 hour cancellation notice is required to cancel an appointment. If you fail to cancel your appointment within the 72 hours, you will forfeit your deposit. No exceptions. An additional deposit will be required to make a new appointment reservation. If 2 appointments are missed or canceled, payment in full for services scheduled will be due prior to the scheduled date.

 

To avoid unfair delays to clients, if you are more than 15 minutes late to your appointment it will be necessary to reschedule. Regardless of unforeseen circumstances that may arise which could force you to postpone/reschedule your procedure, however please understand that such changes affect not only our artists, but other clients as well. If you choose to reschedule your appointment, a minimum 72 hour advance notice is mandatory or the deposit becomes non-refundable. If you DO NOT reschedule you will lose your deposit and any other future appointments will require another deposit to secure your appointment.

 

Any client that does not show for a scheduled appointment will forfeit their deposit and will be required to pay for any future appointments in full, prior to their scheduled appointment. No exceptions.

 

No children under the age 18 are allowed in the procedure room.

 

If you show up to appointment and have previous cosmetic tattoos that the artist wasn't aware of he or she may deny you as a client and charge you a set up fee RM200. 

 

We have the right to refuse service to anyone.